Production Strategies › Analyze Dumps Without Symbolic Support › Analyze the Problem

Analyze the Problem

When a production program abends, all of the CA SymDump for CICS options except the ability to examine the abending programs source listing are available to help you resolve the problem. Using CA SymDump for CICS is much easier than deciphering a hexadecimal dump because you can:

• Display all formatted dump areas except for the source listing entry to identify where the abend occurred. The displays identify the instruction, displacement, register contents, and storage values at the abend. Most of the time, the dump analysis also identifies the cause of the abend. Use your hardcopy listing to determine how to fix the problem.
• Examine formatted CICS areas; for example, system and user TCA, CSA, TCTTE, and so on. You do not have to compute offsets because these areas are formatted by data name.
• Display the formatted trace table, beginning with the first entry for the abended task. CA SymDump for CICS trace table options let you list:
  • Entries for all tasks or just the abended task
  • All entries or just EIP entries
  • Entries in text or hexadecimal format

If you need more help, you can move the program back to the test region and monitor it there with CA InterTest for CICS.