Installation and Upgrade Guides › Web Agent Installation Guide › Troubleshooting › General Installation Issues › Location of the Installation Failure Log

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Location of the Installation Failure Log

Symptom:

I want to see what failed during the installation.

Solution:

See the nete-wa-details.log file, located in web_agent_home/install_config_info.

web_agent_home

Indicates the directory where the SiteMinder Agent is installed.

Default (Windows 32-bit installations of SiteMinder Web Agents only): C:\Program Files\netegrity\webagent

Default (UNIX/Linux installations): user_home_directory/netegrity/webagent

Default (Windows 64-bit installations [SiteMinder Web Agents for IIS only]): C:\Program Files\netegrity\webagent\win64

Default (Windows 32-bit applications operating on 64-bit systems [Wow64 with SiteMinder Web Agents for IIS only]): C:\Program Files\netegrity\webagent\win32