Installation and Upgrade Guides › Web Agent Installation Guide › Troubleshooting › Connectivity and Trusted Host Registration Issues › No Connection From Trusted Host to Policy Server

No Connection From Trusted Host to Policy Server

Symptom:

Trusted host cannot make a connection to the Policy Server.

Solution:

Do the following:

• Ensure that the EnableWebAgent parameter in the WebAgent.conf file is set to yes.
• Check for the SmHost.conf file in web_agent_home/config. The presence of this file indicates a successful registration of the trusted host.

  web_agent_home

  Indicates the directory where the SiteMinder Agent is installed.

  Default (Windows 32-bit installations of SiteMinder Web Agents only): C:\Program Files\netegrity\webagent

  Default (UNIX/Linux installations): user_home_directory/netegrity/webagent

  Default (Windows 64-bit installations [SiteMinder Web Agents for IIS only]): C:\Program Files\netegrity\webagent\win64

  Default (Windows 32-bit applications operating on 64-bit systems [Wow64 with SiteMinder Web Agents for IIS only]): C:\Program Files\netegrity\webagent\win32

• Ensure that the host where the Agent is installed and has been registered as a trusted host.
• Make sure the Agent Configuration Object has a DefaultAgentName specified. Also, ensure that the minimum required parameters are configured for your particular web server.
• Ensure that the Policy Server is running.