Release Notes › Policy Server Release Notes › Defects Fixed in SiteMinder Releases › Defects Fixed for 6.0 SP1 › Problem Changing a Password Through Password Services When Agent and Policy Server Clocks are not Synchronized (27944, 27727)

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Problem Changing a Password Through Password Services When Agent and Policy Server Clocks are not Synchronized (27944, 27727)

In the event that password services is being used with an Agent that is communicating with two Policy Servers in round robin load balancing and the Policy Server clocks are out of synchronization, a new registry setting has been provided to ensure a user password can be successfully changed.

In the event that Policy Servers are running with different clock settings, create a registry entry:

ServerCommandTimeDelay (DWORD format)

under the

Hkey_localmachine\Software\Netegrity\SiteMinder\CurrentVersion\ObjectStore\

and set the value to the number of seconds that represents the time difference between the two Policy Servers.