Policy Server Guides › Policy Design Guide › Troubleshooting › Troubleshooting SSL Authentication Schemes › SSL Troubleshooting › After Certificate Prompt, Authentication Failure Received

After Certificate Prompt, Authentication Failure Received

Apache Web Servers

• Verify that the SSL Web Server contains the certificate authority of the certificate supplied.
• Verify that the SSL Web Server Trusts the certificate authority of that certificate.
• Ensure the SSL Verify Depth 10 is uncommented.

Netscape Web Servers

Verify that the Certificate Authority for the certificate is listed and that the Trust for the certificate has not expired. If it is not there or is not valid, install a new CA certificate.

IIS Web Servers

Verify that the certificate is listed and that it is valid. If it is not present or is not valid, install a new certificate. If you are able to get to the destination directory, then certificates are installed correctly.