Installation and Upgrade Guides › Policy Server Installation Guide › Troubleshooting › Problem With Using Active Directory as a User Store

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Problem With Using Active Directory as a User Store

Symptom:

When I use Active Directory as a user store, the Policy Server issues error messages that it cannot connect to this store.

Solution:

When creating an Active Directory-based user store, make sure you specify a fully qualified host name (for example, host.domain.com) in the Policy Server User Interface and do not use the machine's IP Address. Moreover, make sure you can ping host.domain.com and domain.com from the machine where the Policy Server is installed since Active Directory sends referrals to the Policy Server that are identified by the fully qualified host name. If the fully qualified host names are invalid and unreachable, the Policy Server issues error messages.