Policy Server Guides › Policy Server Management Guide › User Session and Account Management › Manage User Accounts › Enable and Disable Users

Enable and Disable Users

SiteMinder begins a user session after a user logs in and is authenticated. SiteMinder stores user attributes in its user session cache. When you disable a user, the Agent flushes the session cache, removing user identification and session information.

When the user attempts to access additional resources in the current session, the Web Agent no longer has the user’s data in its cache. The Agent contacts the Policy Server and attempts to re-authenticate the user. The Policy Server determines that this user is disabled in the user directory and rejects the Agent’s request to authenticate, thereby ending the session.

To enable or disable a user account

1. Log into the Policy Server User Interface.
2. From the menu bar of the SiteMinder Administration window, select Tools, Manage Users.

   The SiteMinder User Management dialog box opens.

3. From the Directory drop-down list, select the user directory connection for the directory that contains the user you want to disable.
4. Click the Search icon.

   The Policy Server displays the user directory search dialog box associated with the type of directory you selected from the Directory drop-down list.

5. Enter search criteria and execute a search for the user you want to enable or disable.

   The Policy Server displays search results in the User Management dialog box.

6. Select a user from the list of results.

   The Current Settings group box contains a button. This button is labeled Enable for a disabled user, or Disable for an enabled user.

   Note: You must select a single user from the list of search results.

7. Click Enable/Disable.

   The Policy Server disables or enables the selected user by changing a value in the user’s profile.