Installation and Upgrade Guides › Policy Server Installation Guide › Troubleshooting › Administrative UI Troubleshooting › Search Fails with Timeout Error

Search Fails with Timeout Error

Symptom:

I cannot complete a search for policy objects. The Administrative UI displays a connection timeout error instead of returning the search results.

Solution:

When searching on a large number of policy objects via the Administrative UI, the connection between the Administrative UI and the Policy Server may time out and/or the Policy Server tunnel buffer may become corrupt. This results in a connection timeout error. Adjusting the Administrative UI Policy Server connection timeout and creating a registry key for the Policy Server tunnel buffer size solves this problem.

To adjust the Policy Server connection timeout

1. Log in to the Administrative UI.
2. Click Administration, Admin UI, Policy Server Connections, Modify Policy Server Connection, Search to open the Policy Server connection object.
3. Select the appropriate Policy Server and click Submit.
4. Set the Timeout field in the Advanced section to a large value, such as 2,000 seconds.

   The Policy Server connection timeout is now increased.

To create a registry key for the tunnel buffer size

1. Create the following Policy Server registry key:

   HKLM\SOFTWARE\Netegrity\SiteMinder\CurrentVersion\PolicyServer\

   Max AdmComm Buffer Size

2. Set this registry key to a large value, such as 5,910,496 bytes (0x5a2fe0).
3. Save the changes and exit the registry.

Note: If the problem persists after the connection timeout and buffer size changes, restart the Administrative UI