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Configure the Agent Type Attributes Properties and Values

To configure Agent Type Attributes

  1. Click Create Agent Type Attributes in the Agent Type Attributes group box.
  2. Enter a name and description for the attribute In the General group box.
  3. Enter the data type and identifier in the Properties group box.
  4. If the data type is a number, the Values group box appears. Enter the symbolic name and numerical value.
  5. Enter the appropriate response behaviors.
  6. Click Submit to save your selections.


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