Installation and Upgrade Guides › Web Agent Installation Guide › Troubleshooting › General Installation Issues › One Installation Hangs During Multiple Installations on the Same System
One Installation Hangs During Multiple Installations on the Same System
Symptom:
You are running multiple installations on the same system at the same time and an installation hangs.
Solution:
Try the following tasks in the order listed:
- Reboot the system and try the installation again.
- Rename the ZeroG registry file, then retry the installation. The registry file is in the following locations:
- Windows: C:\Program Files\ZeroG Registry\com.zerog.registry.xml
- UNIX: $HOME/.com.zerog.registry.xml or /var/.com.zerog.registry.xml
The registry file is locked while an installation is taking place, so if multiple installations are running at the same time, they cannot write to this file, causing the installation to hang.