Policy Server Guides › Policy Server Configuration Guide › Password Policies › Password Policy Troubleshooting › Active Directory Users Cannot Change Passwords

Active Directory Users Cannot Change Passwords

Symptom:

Users stored in Active Directory user directories cannot change their passwords.

Solution:

Check the following:

• The Active Directory user directory to which the policy is bound is configured with a secure (SSL) connection.
• The Active Directory user directory to which the policy is bound is configured to use the unicodePWD Password Attribute.