If you are upgrading or reinstalling a Web Agent on a Linux system, from the shell, set the LD_PRELOAD variable so that it points to a different location from any existing Web Agent installation directory. For example, if an existing LD_PRELOAD entry is set to:
LD_PRELOAD=web_agent_home/bin/libbtunicode.so
Before you reinstall or upgrade, set the variable to:
export LD_PRELOAD=
This entry sets the variable to a blank value.
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