Installation and Upgrade Guides › Web Agent Installation Guide › Install a Web Agent on a Windows System › Fix the ServletExec CLASSPATH for DMS

Fix the ServletExec CLASSPATH for DMS

If you install DMS on a Windows system and get 'servlet DMS not found' errors when you access a DMS page, verify that the ServletExec classpath is correct.

If your classpath appears correct and the error still occurs, you may need to repair your classpath.pref file.

To repair the ServletExec classpath

1. Use the ServletExec Administrative Interface to define the Classpath for the Java Virtual Machine. For more information, see the ServletExec documentation.

   Note: You can access the ServletExec documentation on the New Atlanta Web site.

2. Restart the Sun Java System web server or IIS Admin services. This forces ServletExec to write the classpath.pref.
3. For Windows 2000, do the folloiwng:
   1. Stop the IIS Admin service.
   2. Start the World Wide Web Publishing service without manually starting the IIS Admin service.
   3. If the error still occurs, then continue with the following steps:
   4. Open the classpath.pref file with a text editor.
   5. Collapse all entries to a single line separated by a semi-colon(;).
   6. Save the file.
   7. Restart the web server.