Web Agent Guides › Web Agent Configuration Guide › Server-Specific Web Agent Configuration › How to Manage Web Agent and Policy Server Communication › Accommodate Network Latency

Accommodate Network Latency

When network latency issues exist, the Web Agent cannot connect with the Policy Server. To avoid this problem, you can use the following parameter in the Agent Configuration Object or local configuration file:

• AgentWaitTime

  Specifies the number of seconds that the Web Agent waits for the Low-level Agent Worker process (LLAWP) to become available. When the interval expires the Web Agent tries to connect to the Policy Server.

  Setting this parameter can help to resolve agent start-up errors related to LLAWP connections. We recommend starting with the default value and then increasing the interval by 5 seconds at a time until the agent starts successfully.
  If you do not want to set this parameter in the Agent Configuration Object or LocalConfig.conf file, you can also set it in the WebAgent.conf file instead.

  Default: 5

  Example: If you have primary and secondary policy servers, try starting with value from 30 through 40.

  Limit: None

Note: This parameter was originally developed for IIS Web Agents, but you can use it with other Framework Agents (on supported Windows platforms) if you experience network latency issues. Use the higher setting only if network latency issues exist. A high setting may cause unexpected web server behavior.

To accommodate network latency, add the AgentWaitTime parameter to your Agent Configuration Object or local configuration file, and then specify the number of seconds you want.