Federation Security Services Guide › Troubleshooting › General Issues › Web Agent Option Pack Fails to Initialize Due to Invalid smjavaagent.dll

Web Agent Option Pack Fails to Initialize Due to Invalid smjavaagent.dll

Symptom:

The Web Agent Option Pack fails to initialize with "Java Agent API initialization FAILED" or "unsatisfied link error" messages on a system with other CA products, such as IdentityManager or SOA Security Manager. Error messages similar to the following appear in the Federation Web Service log file:

11:04:46 AM[29959477:E] Exception while reading the WebAgent configuration information: javaagent_api_getConfig
11:04:46 AM[29959477:E] Java Agent API initialization FAILED.

Solution:

You may have an invalid version of smjavaagentapi.dll in the system path. Ensure that all installed products are compatible with one another and of compatible versions.

To check versions

1. Log in to the Technical Support site.
2. Search for the SiteMinder Platform Support Matrix for r12.0 SP2