Implementation Guide › Diagnose Implementation Issues › Work with Support › Policy Server Crash › Modify the Policy Server Trace Log

Modify the Policy Server Trace Log

Support is better able to identify the problem by examining the Policy Server trace log. If the Policy Server is crashing, you can use the Policy Server profiler to capture the problem.

Note: If the Policy Server is hung, it may not be possible to capture the problem. Instead of using the Policy Server profiler, force a core dump.

The Policy Server profiler uses a default configuration file to log Policy Server actions to a trace log. The default settings include information about components and data:

• Components represent logical groups of actions that the Policy Server executes.
• Data represents the actual pieces of data that the Policy Server must trace.

SiteMinder Support uses component and data settings that are not included in the default configuration file to begin the troubleshooting process. Modify the default settings before submitting the Policy Server trace log.

Note: For more information about configuring the Policy Server profiler, see the Policy Server Administration Guide.

Example: Modified Components

Modify the default trace configuration to include the following components:

• Server

  The Server component includes additional subcomponents. After you add the Server component, remove the following subcomponents:

  • Policy_Object
  • Policy_Object_Cache
  • Administration
  • Audit_Logging
• Tunnel_Service
• JavaAPI

Example: Modified Data Types

Modify the default trace configuration to include the following data types.

Important! The order in which the data types are listed determine the order in which the data is logged. Be sure that the data types are listed in the following order.

• Date
• Time
• Precise Time
• Pid
• Tid
• SrcFile
• Function
• AgentName
• TransactionName
• TransactionID
• Resource
• Realm
• Rule
• Domain
• Group
• Policy
• User
• Directory
• AgentType
• ReturnValue
• ErrorString
• ErrorValue
• AuthStatus
• AuthReason
• AuthScheme
• ClusterID
• RequestIPAddr
• Returns
• Result
• Message