Installation and Upgrade Guides › Policy Server Installation Guide › Installing Reports › How to Install the Report Server › Troubleshoot the Report Server Installation

Troubleshoot the Report Server Installation

Use the following files to troubleshoot the Report Server installation:

• CA_Business_Intelligence_InstallLog.log

  We recommend opening this log first to view reported errors.

• ca-install.log

  We recommend scrolling to the bottom of this file to view reported errors. Search for "BIEK_GetExitCode" to verify the returned value of the "BIEK_GetExitCode" function. If the returned value is not 0, then there is an installation error. Search for the following keywords to determine the cause of the error:

  • Error
  • Warning
  • CMS
  • InfoStore

The log files are located in a temporary location during the installation. The TEMP environment property on the system determines the temporary location. If the installation fails, you can locate the log file in this temporary location. After a successful installation, the log files are located at the top level of the Report Server installation directory.