Installation and Upgrade Guides › Policy Server Installation Guide › Troubleshooting › Administrative UI Troubleshooting › Default Log File does not Provide Enough Information

Default Log File does not Provide Enough Information

Symptom:

I am trying to troubleshoot a deployed Administrative UI instance and the default application server log file does not provide enough information.

Solution:

Use the SiteMinderLog4j properties file to configure SiteMinder-specific logging settings. The file contains comments about configuring the logging settings. The location of the file depends on the installation option that was used to install the Administrative UI.

• Stand–alone installation

  If you used the stand–alone installation option, the properties file is located at administrative_ui_home\CA\SiteMinder\adminui\server\default\deploy\iam_siteminder.ear\user_console.war\META-INF.

  • administrative_ui_home

    Specifies the Administrative UI installation path.

• Existing application server infrastructure

  If you installed the Administrative UI to an existing application server infrastructure, the properties file is located at: deploy\iam_siteminder.ear\user_console.war/META-INF

  • deploy

    Specifies where your application server deploys applications.

Note: If you upgraded the Administrative UI to r12.0 SP2, the properties file is located at deploy/IdentityMinder.ear/user_console.war/META-INF.