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Use the r12.0 SP2 Web Agent installer to upgrade an r6.x Web Agent on Windows or UNIX.
Note: Agents that require option pack functionality must be upgraded to r12.0 SP2 before installing the r12.0 SP2 Web Agent Option Pack. For more information about upgrading a Web Agent, see the Web Agent Installation Guide. For more information about installing the r12.0 SP2 Web Agent Option Pack, see the Web Agent Option Pack Guide.
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