New and Changed Features › Analyst Interface › Mouse-Over Preview

Mouse-Over Preview

Mouse-over previews let you view key details within the current form without the need to click a link or open a new web page. The mouse-over preview appears when you place a cursor over an object link on a list or detail form for a certain amount of time. If you move the mouse away from the link before the delay time expires, the preview does not appear. Mouse-over previews appear by default on all list and detail forms in read-only mode.

The following predefined mouse-over preview forms are available with the product:

• preview_chg.htmpl (Change Order)
• preview_cnt.htmpl (Contact)
• preview_cr.htmpl (Request)
• preview_in.htmpl (Incident)
• preview_iss.htmpl (Issue)
• preview_KD.htmpl (Knowledge Document)
• preview_nr.htmpl (Configuration Item)
• preview_pr.htmpl (Problem)

More information:

Examples: Display a Mouse-Over Preview

Configure the Mouse-Over Preview Delay Time

Modify the Mouse-Over Preview Delay Time

Modify a Mouse-Over Preview

Create a Mouse-Over Preview

Disable Mouse-Over Previews