Configuring › How to Configure the Web Interface › Start the Web Interface

Start the Web Interface

Before you can start the web interface and use CA Service Desk Manager, you must ensure that the Daemon Server services and the database server are started. If you have configured a secondary server (for example, if you have the web interface installed on a web server that resides on a different computer than the primary server), the Remote Daemon Proctor service must be running before you start the primary server service.

• (Windows) To start the services, start the Control Panel (Administrative Tools, Services). Then, right-click CA Service Desk Manager Remote Daemon Proctor and select Start.
• (Linux) To start the services, open a command prompt and execute the pdm_client command.

After starting the services, you can start the web interface. How you start the web interface depends on whether the computer from which you start the web interface is a primary or secondary server, and whether you are using IIS. You can also start the web interface from an internal web site.

• To start the web interface, select Start, Programs, CA, Service Desk, Service Desk Web Client.
• To start the web interface from a computer that is not the primary server or a secondary server, open a web browser and enter the following URL:

  http://servername:8080/CAisd/pdmweb.exe
  

  In this URL, servername is the name of the computer that is hosting the CA Service Desk Manager web server.

• To start the web interface from a computer that is not the primary server or a secondary server, and you are using IIS as your web server, open a web browser and enter the following URL:

  http://servername/CAisd/pdmweb.exe
  

• To start the web interface from an internal website, add /pdmweb.exe to the URL for your web pages. Use the following sample HTML code as a guide:

  A HREF=http://<server-name>:<port-no>/CAisd/pdmweb.exe 
  

  In this URL, server-name identifies your computer and port-no is the port on which your web server is listening.

  Note: If your Internet Explorer browser's security is set to high, a content warning message appears when you start the web interface. To avoid this message, add the website to your trusted sites, or lower your security settings.