Note: Before you install this component, be sure to read the information about how to plan for a successful installation. In addition, when you install on Linux and UNIX, some pop-up messages cannot view clearly if your color properties are white on white.
When you start and install CA Service Desk Manager on either the primary or secondary server, the following files, components, and features are installed to use the product:
Important! Installation of the ODBC interface is intended solely for use to access the ODBC driver for Business Objects reporting in CA Service Desk Manager with CA Business Intelligence. Use of the ODBC driver by other applications is not directly supported, certified, or warranted by CA and you use it at your own risk.
Important! During configuration, when you migrate from CA CMDB stand alone version to CA Service Desk Manager, a Configure CMDB Only check box displays. When you clear the Configure CMDB Only check box and you click Next, you cannot configure CA CMDB again. Even if you click Back, the Configure CMDB Only check box is no longer available. A message warns you of this behavior in the configuration dialog. If you cancel the configuration before it completes and rerun it, the Configure CMDB Only check box is available.
The Configure CMDB Only check box controls the value of the CA Service Desk Manager environment variable NX_CMDB. The environment variable controls whether the Support Automation feature is configured. If the check box is cleared, Support Automation is configureable, otherwise it is not. The environment variable affects the behavior of some Web forms.
You install the supportautomation_url option after configuring Support Automation during CA Service Desk Manager configuration. For more information about this option, see the Online Help.
Important! When you uninstall CA Service Desk Manager, CA Workflow is also uninstalled.
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