Configuring › How to Configure CA Business Intelligence › Integrate CA Business Intelligence with CA Service Desk Manager

Integrate CA Business Intelligence with CA Service Desk Manager

After you install CA Business Intelligence, update the Web Reporting options so CA Service Desk Manager is properly integrated with CA Business Intelligence.

To integrate CA Business Intelligence with CA Service Desk Manager

1. On the Administration tab, select Options Manager, Web Report.

   The Option List appears.

   • Set the correct values for the following Web Report options:

   bo_server_auth

   Specify which type of authentication you want to use for reporting. You can specify the following types of authentication:

   • secEnterprise. (Default) Specify Enterprise Authentication as your authentication type if you prefer to create distinct accounts and groups in BusinessObjects for use with CA Business Intelligence, or if a user hierarchy has not been set up in a Windows NT user database, an LDAP server or a Windows AD server.

     Note: Before you use the secEnterprise option, add your CA Service Desk Manager report users to the BusinessObjects Central Management Console (CMC). In the CMC, enter the same user names and passwords configured in CA Service Desk Manager. For detailed instructions, see Add CA Service Desk Manager Users to CMC.

   • secLDAP. Specify LDAP Authentication as your authentication type if you have already set up an LDAP directory server and want to use your LDAP user accounts and groups in BusinessObjects for use with CA Business Intelligence.

     When you map LDAP accounts to BusinessObjects, users can to access CA Business Intelligence with their LDAP user name and password. This eliminates the need to recreate individual user and group accounts within BusinessObjects.

   • secWinAD. Specify Windows AD Authentication as your authentication type if you are working in a Windows 2000 environment and want to use your existing Active Directory user accounts and groups in BusinessObjects for use with CA Business Intelligence.
   • secExternal. Specify External Authentication as your authentication type if you integrate the BusinessObjects authentication solution with a third-party authentication solution (for example, using JCIFS with Tomcat). This authentication type requires setting up Trusted Authentication in BusinessObjects to allow users to log on without providing their passwords.

     Note: For information about alternative security options, see the CA Business Intelligence Implementation Guide.

   bo_server_cms

   Specify the name of the Central Management Server (CMS) that is responsible for maintaining a database of information about your BusinessObjects that you use with CA Business Intelligence.

   For the bo_hostname, use the hostname of the computer where CA Business Intelligence is installed. The default bo_cms_port is 6400. For detailed information about advanced server configuration options, see the CA Business Intelligence Installation Guide.

   bo_server_location

   Specify bo_hostname by using the hostname of the computer where CA Business Intelligence is installed. CA Service Desk Manager uses this URL to put together report URLs for requesting reports from the BusinessObjects server. The CMS location is specified by hostname and port.

   Note: For detailed information about each option, see the CA Business Intelligence Implementation Guide.

2. Click Save, Refresh.

   The Options Detail page is updated with your selection.

3. Click Close Window.
4. Stop and start the service named CA Service Desk Manager Server.

   The Web Reporting settings are correctly configured to work with CA Service Desk Manager. You can now set up web-based reports.

   Note: For information about setting up web-based reports, see Managing CA Business Intelligence in the Administration Guide.