Installing › The CA NSM Integration Installation › Install the CA NSM Integration (Windows)

Install the CA NSM Integration (Windows)

If you are integrating CA NSM and CA Service Desk Manager to control network management issues and coordinate critical management events automatically, start and run the CA NSM integration installation on a CA NSM server that has no other CA Service Desk Manager components on it.

To install the CA NSM integration

  1. Insert the installation media into your drive.

    Important! If your computer does not have an appropriate drive for the installation media, copy the media content to the computer on which you want to install CA Service Desk Manager. Then, start the installation. For a remote installation over the network, you can share a drive or folder on the network, and then connect over the network to start the installation.

  2. Select your language from the list, click Select Language.

    The Installation Menu appears.

    Note: If the Installation Menu does not automatically appear, start the installation by double-clicking the setup.exe file, located at the root of the installation media.

  3. Click the Product Installs tab.
  4. Click CA NSM Integration.
  5. Follow the on-screen instructions, and when prompted complete the following information:

    The installer creates the NX.env file and a Windows service for starting and stopping the Event Converter.

  6. Update the toplogy.cfg file on the Primary or Secondary CA Service Desk Manager server to reflect the remote IP address of the CA NSM server.

    The CA NSM integration is installed and can integrate the two products.

More information:

How to Integrate with CA NSM