CA Service Desk Manager is an exceptionally flexible product designed to fulfill various IT Service Management functions. The product provides a broad feature set, and various best-practice content to help ensure that your service management needs are met as rapidly, and fully, as possible.
While we believe that the default implementation of CA Service Desk Manager closely matches the processes and terminology used in most IT organizations, we recognize the need to extend the product to work with the unique aspects of your organization. To that end, the product includes a broad spectrum of approaches to customize the product to meet your unique needs, including the following:
Different types of approaches exist that are available to customize the product.
| Copyright © 2010 CA. All rights reserved. | Email CA Technologies about this topic |