Customizing › Customizing Legacy Reports
Customizing Legacy Reports
CA Service Desk Manager lets you customize legacy reports or design your own reports. You can:
- Customize legacy Summary, Detail, and Analysis reports to contain exactly the information you need, such as additional fields.
- Produce a new report with any information available from the database in a format that is useful to you.
- Pass arguments of variable information into the report by including command line arguments. Arguments can be values or expressions, such as the current value of a field or an SQL WHERE clause expression.
- Generate reports at the command line, from a script file, or from a menu option.
To generate a custom report
- Design the report:
- Decide what data you want to include in the report.
- Create a report template that contains SQL‑like queries, expressions, and functions to manipulate data, and statements to format the data for the printed page.
- Generate the report from:
- The command line
- A CA Service Desk Manager menu option
- A script file
Note: If you have a third‑party database system you can use its report generating tools to create reports with data from the CA Service Desk Manager database. CA Service Desk Manager provides several database views that simplify the process of creating customized reports using third‑party database systems. See the documentation for your database system for information about reporting on databases. For more information about database views, see the Administration Guide.
More information:
Customize Crystal Reports