Note: Before you install this component, verify and read the information about how to plan for a successful installation.
If you want to use CA Business Intelligence with CA Service Desk Manager to customize existing reports or design your own reports, install CA Business Intelligence. You typically start and run the CA Business Intelligence installation on a dedicated stand-alone server.
During the installation, you create a password for the BusinessObjects administrator. This password must be mixed-case, at least six characters long, and cannot contain the word administrator in any form. We recommend that the password also contains at least two of the following character types:
Important! Apache Tomcat is automatically selected for an Express installation. If you select Custom, you must select Apache Tomcat if you intend to use the CA Service Desk Manager Reports tab.
Note: For more information about CA Business Intelligence, see the CA Business Intelligence Installation Guide.
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