You must be aware of various aspects of customizing web pages if you elect to use tools other than Web Screen Painter to modify HTMPL, or if you have unusually complex customization requirements. However, we strongly recommend that you work with the Web Screen Painter to customize CA Service Desk Manager web pages before trying any other approach. The Web Screen Painter is capable of doing almost any customization you need, and it automatically handles housekeeping issues, such as placing updates in the site mods directory, and distributing published files to all servers.
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