Establishing Support Structure › Status Transitions and Dependent Attribute Controls › Web Services Methods

Web Services Methods

You can configure the following status transition and dependent attribute control web services methods:

getValidTransitions

Allows users to list the transitions for a ticket. This method is modeled on the existing getValidTaskTransitions method, except that the argument can be a ticket or a status.

getDependentAttrControls

Allows users to list the locked and required attributes for an attribute of an object specified by persistent id. The Status attribute is supported at this time.

Note: For more information about web services methods, see the Technical Reference.