The primary consideration when troubleshooting communications with an LDAP server is that seldom are any two LDAP implementations identical. CA Service Desk Manager utilities can verify that LDAP integration is working correctly.
Note: CA Service Desk Manager is preconfigured for integration with Microsoft Active Directory, eTrust, and iPlanet only. Integrating with other LDAP servers often requires changes and accommodations on both sides.
| Copyright © 2010 CA. All rights reserved. | Email CA Technologies about this topic |