You can set up specific time zones for servers, service types, contacts, and locations in your CA Service Desk Manager system. You can set up local service types that apply to a specific time zone and global service types that apply across the entire enterprise. This setup eliminates the need for the administrator to know the time zone of a server and manually adjust the work shift times to fit different time zones.
| Copyright © 2010 CA. All rights reserved. | Email CA Technologies about this topic |