Managing Servers › Server Configuration Tasks

Server Configuration Tasks

We recommend that you configure each computer that is designated to run CA Service Desk Manager. As administrator, you configure the primary server, secondary server, and client installations. The initial configuration occurs as part of the CA Service Desk Manager installation process.

In any CA Service Desk Manager environment, you perform the following tasks:

• Configure servers
• Start, stop, and monitor the primary server
• Start, stop, and monitor a secondary server (if defined)

Note: CA Service Desk Manager uses your database server to store and retrieve information. The database server runs as a separate service. For administrative information, refer to your database server documentation.

A change in the system environment can require changes to the server configuration. For example, you can change the CA Service Desk Manager server configuration for the following reasons:

• Changes in the database management system
• Changes made to the CA Service Desk Manager start-up template file by pdm_edit.pl (a feature used to add functionality and increase the performance of the enterprise system)
• Integration with a web server such as Tomcat
• Integration with CA EEM