Managing Change

This section contains the following topics:

Change Management in CA Service Desk Manager

Change Management Components

View the Change Calendar

CAB Responsibilities

Change Manager Responsibilities

Define Tasks for the Change Manager Role

Change Categories, Status, and Risk Levels

View the Change Order Scoreboard

Define a Change Order Stored Query

Configure Change Manager Options

Change Calendar

How to Schedule Change Orders

How to Schedule Change Windows

Conflict Analysis and Collision Detection

CA Workflow Visualization

Change Management Process Definition for CA Workflow

CAB Console and Reporting

Risk Assessment

Impact Explorer