The following configuration options are available for CA Service Desk Manager integration:
Specifies which CA Service Desk Manager fields to populate with Knowledge Management information, and whether to overwrite existing information.
Selects the fields to search when you click the Search Knowledge button on a ticket.
Selects the fields to search when you click the Search button on a ticket.
Selects the fields to search when you click the Search button on a ticket.
Selects the fields to search when you click the View Knowledge before Save button on a ticket.
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