Administering Knowledge Management › Search › FAST ESP Search

FAST ESP Search

FAST ESP Search is an optional search engine that lets analysts and knowledge managers search the following knowledge sources:

• Knowledge documents with multiple attachments
• Analyst forums
• Knowledge files (.pdf, .zip, .xls, .exe, .html, .img, .msg, .ppt, .rtf, .txt, .avi, .doc, and .xml)
• Free text content (unstructured knowledge) related to a problem or resolution
• Service desk issues, incidents, requests, problems and change orders
• Web sites or file systems. The search engine catalogs and indexes the content contained in external repositories

The search engine has the following limitations:

• FAST can only process two search queries per second.

  Note: For information about how to extend this capability, contact CA Services.

• The maximum number of documents that can be indexed in the knowledge base is 2,000,000.
• A document can have different permissions than the attachments linked to the document.

By default, CA Service Desk Manager is not configured to use FAST ESP. If you have installed the FAST ESP search engine, you can select that search engine to use as your default for Knowledge Management searches. Default search engine settings are defined in Options Manager.

Note: For more information about installing and configuring FAST ESP, see the Implementation Guide.