The database loader utility, pdm_userload, adds, updates, and deletes CA Service Desk Manager database records. You create a formatted ASCII input file for the pdm_userload utility and select the tables to load and the optional fields to add.
Important! The pdm_userload utility accesses the CA Service Desk Manager database and does not directly interact with application software processes. Inventory items added to the database with pdm_userload do not update the helper/selection lists until the application has been halted and restarted.
Although the pdm_userload utility can run with the application active, system performance is degraded. For best results, ensure that the CA Service Desk Manager server is running but that no users are using the client interface before you run pdm_userload.
Note: If you need to add records with cross‑referenced fields, use the pdm_deref utility.
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