A knowledge file is a searchable text file (.pdf, .zip, .xls, .exe, .html, .img, .msg, .ppt, .rtf, .txt, .avi, .doc, and .xml) that is associated with a category, and can be related to other categories.
Knowledge files are flexible and let users quickly leverage knowledge from an outside resource without having to reassemble the information into a structured knowledge document. For example, an analyst can leverage knowledge from a vendor that explains how to fix a printer and save it as a knowledge file under a knowledge category named "Printers."
Users can do many things with a knowledge file. For example, they can replace a file, convert a file into a knowledge document, and download a file to another location. Both traditional and advanced search options can be used to search for knowledge that is contained within a file.
All files are stored in the Knowledge File repository, which the administrator maintains for security and quick retrieval.
Note: For information about adding knowledge files to the repository, see the Attachments Library in the Online Help.
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