Managing Configuration Items › CI Reconciliation › MDR-Based Reconciliation › MDR Reconciliation Methodology

MDR Reconciliation Methodology

MDR-based reconciliation uses the following process to identify the appropriate matching CI:

1. If the transaction specifies an ID, the CI is identified and reconciliation is complete.
2. If the transaction does not specify an ID, CA Service Desk Manager checks whether federated identification attributes are specified and match a CI. If there is a match, the transaction reconciles to the matching CI.
3. If the transaction does not specify an ID or federated identifying attributes, the CI transaction uses the identification attributes, as listed in the following section.