Roles are the primary records that control CA Service Desk Manager security and user interface navigation. Each role defines a focused view of the system by exposing only the functionality necessary for users to perform the tasks typically assigned to the role they perform within their business organization.
A user's default role determines the system view that is presented upon login. Users with multiple role assignments can switch from one role to another to see different views of the system without having to log out and log back in again.
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