The following requirements must be met or exceeded for CA Service Desk Manager r12.5 server to install and run properly:
|
Hardware |
Requirements |
|---|---|
|
CPU |
Single Processor 2.0 GHz minimum, Dual Processor 2.0 GHz preferred |
|
RAM |
2 GB minimum, 4 GB preferred |
|
Disk Space |
2 GB |
|
Database Size |
Hardware |
Requirements |
|---|---|---|
|
Small—Used for installing CA Service Desk Manager in a test environment. |
CPU |
Single Processor 2.0 GHz minimum |
|
|
RAM |
2 GB minimum |
|
|
Disk Space |
4 GB minimum will increase over time to accommodate database growth |
|
Medium—The CA Service Desk Manager default. The recommended setting for most CA Service Desk Manager installations. |
CPU |
Dual Processor 2.0 GHz |
|
|
RAM |
2 GB minimum, 4 GB preferred |
|
|
Disk Space |
4 GB minimum will increase over time to accommodate database growth |
|
Large—Used for large CA Service Desk Manager installations. |
CPU |
Quad Processor 2.0 GHz |
|
|
RAM |
4 GB minimum |
|
|
Disk Space |
4 GB minimum will increase over time to accommodate database growth |
Note: At least 2 GB of space is required for the data files directory of the database server for the MDB to be installed and configured properly. For the CA Service Desk Manager Java Client, we recommend a single 1.0 GHz processor or better with at least 1 GB RAM.
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