Implementation Considerations › CA Service Desk Manager and CA APM Integration

CA Service Desk Manager and CA APM Integration

One of the main purposes for implementing CA CMDB is to aggregate data from multiple data sources (known as MDRs).

When you use the CA CMDB user interface to view a CI, you can click a series of buttons to launch an MDR user interface. You can use the MDR launcher when you want to do the following:

• Verify that a change request completed successfully.
• To obtain additional information about a CI when the CMDB did not collect data from MDRs.

CA CMDB provides facilities for importing and loading CIs and for associating the CIs with their origins. In addition, by using the MDR Launcher capability when viewing a CI in the CA CMDB, you can navigate seamlessly back into the system from which the CI originated.

Important! The MDR Name for CA Asset Portfolio Management release 11.3.4 is APM and the MDR Name for CA APM r12.5 is ITAM. Both products are supported; however, we recommend that you verify product availability at supportconnect.ca.com before implementing the products.