Support Automation Client Component Requirements

The following operating system components are supported for the client in CA Service Desk Manager Support Automation:

Component

CA Service Desk Manager Support Automation

Operating Systems

Microsoft Windows XP

Microsoft Windows Vista

Microsoft Windows 2003

Analyst and Administrator Browsers

Microsoft Internet Explorer 7

Note: Microsoft Internet Explorer 7 is supported on Windows XP and Windows Vista only.

Microsoft Internet Explorer 8

Mozilla Firefox 3.0 through 3.5.5

End-User Browser

Microsoft Internet Explorer 7

Note: Internet Explorer 7 is supported on Windows XP and Windows Vista only.

Konqueror (for Web Chat Client only)

Mozilla Firefox 3.0 through 3.5.5

Apple Safari 3.0 to 4.0


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