System Information › Operating Systems

Operating Systems

CA Service Desk Manager r12.5 supports a number of operating systems. CA supports each operating system for the duration of its lifecycle (as determined by its manufacturer) or until CA announces that we no longer support it.

For CA Service Desk Manager r12.5, consider the following:

• CA Business Intelligence installation is limited to Windows operating systems. However, you can integrate CA Business Intelligence with a CA Service Desk Manager on all supported operating systems.
• FAST ESP installation is limited to Windows and Linux operating systems. You can, however, integrate Knowledge Management with FAST ESP on all supported operating systems.

  Note: For more information about integrating products with CA Service Desk Manager and Knowledge Management, see the Implementation Guide.

• CA Service Desk Manager requires 8.3 File Name Creation.

  Note: For detailed information about configuring File Name Creation and the disable8dot3 registry entry, see the Online Help and support documentation for your operating system.

• CA EEM for Linux and UNIX must be installed from a command line. If you attempt to install CA EEM from the CA Service Desk Manager installation media, Product Installs option, a message informs you to use a command line for installation. The command-line install uses a self-extracting shell script that guides you through the installation process.

  Note: CA EEM runs as a 32-bit application on 64-bit operating systems.