Implementation Considerations › Update Secondary Server Communication for CA Workflow

Update Secondary Server Communication for CA Workflow

You need to manually modify the IDE client when CA Workflow is installed on a secondary server so that CA Workflow communicates with CA Service Desk Manager correctly. You add the privileged CA Service Desk Manager user credentials to the Java Script actor USD Initializer within CA Workflow.

To add the privileged CA Service Desk Manager user credentials

1. Open the CA Workflow client and click the Actors tab.
2. Expand JavaScript and select USD Initializer.
3. From the menu, select Modify, Update, Update Operation.
4. In the Script window, enter the following text:

   USD_Username = "username" - USD_Password = "password"
   

5. Click OK.

   The privileged CA Service Desk Manager user credentials are added so that CA Workflow communicates with CA Service Desk Manager correctly.