Installing › How to Implement the Software

How to Implement the Software

You implement CA Service Desk Manager based on a number of factors, such as whether you are upgrading from a previous release, you are installing the product for the first-time, your operating system, your database, the products you want to integrate, and so on. In general, follow these steps to implement the software:

1. Read the implementation considerations that are documented in the Release Notes.
2. If you are upgrading from a previous version, follow the steps to upgrade the database, console, and CA Workflow.
3. Install the CA MDB.

   If your database (SQL Server or Oracle) is installed on a server other than the CA Service Desk Manager primary server, install the CA MDB on the remote database server (that is, the computer on which SQL Server or Oracle is installed). If the CA MDB and primary server are on the same computer, CA MDB automatically installs.

4. Install CA Service Desk Manager on either the primary server or optional secondary server.

   You can customize web forms and the schema after installation because Web Screen Painter automatically installs on the server.

5. (Optional) Enable CA CMDB Visualizer during the CA Service Desk Manager configuration.
6. (Optional) Enable Support Automation during the CA Service Desk Manager configuration.

   Important! If you want to migrate CA Support Automation r6.0 SR1 eFix5 divisions to tenants, convert this data before enabling and configuring Support Automation in CA Service Desk Manager r12.5.

7. (Optional) Install CA EEM for authentication.
8. (Optional) Install CA Workflow to manage your business processes.
9. (Optional) Install CA Business Intelligence for managing reports with BusinessObjects technology.
10. (Optional) Install the CA NSM integration.
11. (Optional) Install the FAST ESP search engine for use with Knowledge Management.