Planning › CA EEM and CA Workflow Installation Planning

CA EEM and CA Workflow Installation Planning

To help you plan for a successful CA EEM and CA Workflow installation and configuration, use the following information to research and gather information.

• Research—Complete the following steps:
  • Read your CA EEM and CA Workflow documentation, including both the Release Notes and optional readme file (if available).

    Note: CA EEM is not a configuration option in CA Service Desk Manager. CA EEM requires a separate installation.

  • Find out if you have an existing CA EEM installation that you can use with CA Workflow. In this situation, do not install CA EEM again. Instead, install CA Workflow and reference your existing CA EEM installation.
  • Note your CA EEM administration password; you need the password during the installation.
• JAVA_HOME System Variable—Install the Java Runtime Environment (JRE) 1.5 and set JAVA_HOME as a system variable. If you do not set up this system variable, you are prompted for the path to your Java 1.5 installation. You can find the Java 1.5 installation on the installation media in the following location:
  • (Windows) \winsrvr.cd1\CA_tps.nt\JRE_1_5
  • (Linux) /lnxsrvr.cd1/ca_tps.lnx/JRE_1_5
  • (Solaris) /solsrvr.cd1/ca_tps.sol/JRE_1_5
  • (AIX) /aixsrvr.cd1/ca_tps.aix/JRE_1_5

  Note: For information about setting system variables, see your operating system documentation.

• CA Workflow Installation—Complete the following steps:
  • Before you try to install CA Workflow, verify that you have installed both CA Service Desk Manager and CA EEM. You cannot install CA Workflow until these products are installed.
  • The Tomcat port number for CA Service Desk Manager defaults to 8080, and 8090 for CA Workflow. If these port numbers are already in use by another product, change the port numbers for CA Service Desk Manager and CA Workflow so you do not have a conflict.
• CA EEM and AIX—If you are installing CA EEM on AIX, and you have configured AIX for Network Information Service (NIS), add a user named dsa before you install CA EEM and CA Service Desk Manager. In this situation, complete the following steps:
  1. Create a user with the user ID dsa.
  2. Set the dsa home directory to /opt/CA/eTrustDirectory/dxserver. If the directories do not exist, manually create them.

     Note: This step is only required for CA EEM Release 8.3 and earlier. The home directory for CA EEM 8.4 has changed to /opt/CA/Directory/dxserver and is automatically created during installation.

  3. Make dsa the owner of /opt/CA/eTrustDirectory and all subdirectories. To make dsa the owner, you can use a command similar to the following:

     chown -R dsa /opt/CA/eTrustDirectory

  4. Verify that the user exists, the home directory, and ownership of /opt/CA/eTrustDirectory.