Integrating with Other Products › Integrating CA Service Desk Manager with SAP Solution Manager › Create a CA Service Desk Manager Ticket in SAP Solution Manager

Create a CA Service Desk Manager Ticket in SAP Solution Manager

If you want SAP Solution Manager to control the ticket lifecycle, create CA Service Desk Manager tickets using the Help menu in SAP Solution Manager. Tickets (such as incidents) initiated in SAP synchronize with CA Service Desk Manager, providing a single repository for all incidents in your support environment.

To create a ticket in SAP

1. Log into SAP Solution Manager.
2. Execute any transaction that has a Help menu.

   Create a ticket from the menu.

3. On the File menu, click Help, Create Support Message.

   The Create Message page appears.

4. Do the following:
   • Enter a short text description.
   • Select a priority for the ticket.
   • Enter a long text description.
5. Click the Mail icon to submit the ticket, as shown in the following example:

   

   A message confirms that the ticket was created and assigns a request number.