Administering Knowledge Management › Action Content › Search for Action Content

Search for Action Content

You can enter search criteria to filter the Action Content List to display only the items you want to see. You can also search for individual items to view or edit.

To search for action content

1. From the Administration tab, select Knowledge, Action Content.

   The Action Content List page opens.

2. Click Show Filter.

   The search filter appears.

3. Complete one or more of the search fields:
   • Name

     Identifies this action content item.

   • Status

     Indicates whether this item is Active or Inactive.

   • Code

     Specifies a unique identifier for this action content item.

   • Knowledge Management URL

     Specifies that the Action URL links to the internal web page (.htmpl).

4. (Optional) Click More.

   Additional fields are displayed, letting you further restrict the items that display in the Action Content List.

5. Click Search.

   The Action Content List page displays the items that match your search criteria. You can select an item to view or edit it.

Note: You can export list results to Excel for use outside of CA Service Desk Manager by clicking the Export button on the List page.