Administering Knowledge Management › Automated Policies › Schedule Automated Policies

Schedule Automated Policies

You can specify the date and time at which CA Service Desk Manager performs the calculation and executes batch processing of the policies.

To schedule automated policies

1. Select the Administration tab, browse to Knowledge, Automated Policies, Scheduling.

   The Automated Policies page appears.

2. Complete the following fields:
   • Last Updated

     Specifies the Run Calculation check box.

   • Schedule

     Specifies a date either in the text box or in the Calendar. You can select the time interval at which CA Service Desk Manager performs the calculation and runs the policies.

   Click Save.

   The policies are processed at the specified date and time.