Reference Commands › pdm_restore--Restore a Database

pdm_restore--Restore a Database

pdm_restore stops CA Service Desk Manager and then deletes all records from a CA Service Desk Manager database and replaces them with records from a file you specify with the -f option. The data from the input file is the only data that will be in the CA Service Desk Manager database after running pdm_restore.

The input file must be created using pdm_extract or pdm_backup, or otherwise formatted for pdm_restore. pdm_backup can back up non-database data, and pdm_restore can restore this data also. pdm_backup and pdm_restore are not recommended when other backup and restoration tools are available.

Note: As part of its processing, pdm_restore first shuts down the daemons (UNIX) or services (Windows).

Syntax

This command has the following format:

pdm_restore [-d] [-g] [-n] [-w] [-v] –f filename

Restrictions

pdm_restore can be run only on a CA Service Desk Manager server. Only the privileged user or root can run pdm_restore.

Important! Use pdm_restore only with a full database backup created by pdm_backup, because your current database is deleted and replaced by the backup file. Do not run pdm_restore when users are logged in to CA Service Desk Manager.

• -d

  Specifies that only database data is restored.

• -g

  Specifies that only non-database data be restored. Only windows (forms) and other non-database data are restored.

• -n

  Specifies that NX.env is restored if restoring non-database data. By default, NX.env is not restored. We recommend that the NX.env file not be restored unless the restore is to the same server the backup came from. Restoring an incorrect NX.env can affect unintended databases.

• -w

  Specifies that web.cfg is restored if restoring non-database data. By default, web.cfg is not restored.

• -v

  Specifies verbose mode.

-f filename

Specifies an input file that contains a full backup created by pdm_backup.

Important! On UNIX, the LIBPATH must be set before running several CA Service Desk Manager utilities. Use pdm_task to set the LIBPATH before running a utility. For example, input "pdm_task pdm_clean_attachments ...".